Refund policy

Whether you're a social cyclist or an up and coming pro, we understand that a correct fitting kit is just as important as how it looks. That's why we offer a 30-day "no questions asked" return policy on all* purchases from the Søciety online store. To initiate a return, please contact us within 30 days, quoting your order number and the item/s you'd like to exchange. Goods must be in unworn, saleable condition to be eligible for a return.

Product Faults

We endeavour to produce high quality cycling apparel for a fraction of the cost of the bigger brands and sometimes mistakes happen! In the unlikely event that your products have experienced a fault, please contact us with information and photos.
 
Garment Care
  • Cold wash under 30 degrees only
  • Delicate wash cycle only (wash bag is recommended)
  • Line dry in shade only
  • Do not tumble dry
  • Do not soak
  • Do not use softener
  • Do not wash with gloves/velcro

Warranty Covers 

Manufacturing defects that prevent proper use and/or fit of garment.

Warranty Does Not Cover
  • Wear and tear or loose threads.
  • Custom designs.
  • Damages from crashing
  • Wear and tear such as abrasions, wear marks, scratches or fading, improper storage or washing or contact with sunscreen.


Please note:
  • *Custom and Sale items are final - there will be no refunds or exchanges on these items.
  • Member’s Only products can be exchanged or returned for a store credit only. 
  • Please contact us about a return/exchange/fault before sending any goods back.
  • Accepted refunds will only cover the cost of the items purchased. Any original shipping fees are non-refundable and unfortunately we cannot cover the shipping cost to return the item to us.